Pet Care Services Agreement
This Pet Care Services Agreement (“Agreement”) outlines the terms and conditions under which High Speed Paws LLC (“Service Provider”), located at 315 S Edison Ave #8, Tampa, FL 33606, provides pet care and treadmill exercise services.

By registering an account and requesting services through our platform, the Pet Owner (“Client”) acknowledges and agrees to the policies stated herein. These terms apply to all ongoing and future services unless otherwise modified in writing by High Speed Paws LLC.

Contact Information

Service Provider Phone: 813-293-5255
Service Provider Email: highspeedpaws@gmail.com

Services Provided

The Service Provider agrees to provide the following services upon request and subject to availability:

Dog walking

Overnight pet sitting

Drop-in visits

Treadmill exercise sessions

Equipment and Safety

All services utilize professional-grade equipment designed for safe pet care and exercise.
Equipment is inspected and maintained regularly to ensure optimal safety and performance.

Service Schedule

Services are provided based on the Client’s requests and the Service Provider’s availability.
Reasonable notice must be given for scheduling or rescheduling services.

Payment Terms

Invoices are issued weekly and payment is due immediately upon receipt.
A grace period of five (5) days is allowed; late payments incur a penalty of 10% of the total invoice per day starting from the sixth day.
Certain services may require a deposit to confirm scheduling (e.g., overnight stays, holidays).

Accident and Clean-Up Policy

In the event of an accident (e.g., diarrhea, urination, vomiting) during a service, particularly in the dog gym, the session may be ended early for necessary clean-up and sanitation.
If a session is ended early due to an accident, the service fee will be prorated based on the actual time spent providing the service.
A cleaning fee may be incurred if the mess requires additional supplies, specialized cleaning efforts, or significant time beyond standard clean-up. This fee will be communicated to the Client.

Inclement Weather Policy

Services may be canceled or adjusted due to severe weather conditions to ensure safety.
The Service Provider will make every effort to reschedule canceled services when possible.

Behavioral Issues and Service Termination

The Service Provider reserves the right to terminate services if a pet demonstrates aggressive behavior or if the Client acts disrespectfully.
The Client is responsible for all costs incurred up to the point of termination.
Immediate termination will occur if the safety of the Service Provider or others is at risk.

Escape Liability

The Service Provider will take reasonable precautions to ensure pets remain secure; however, they are not liable for escaped pets.
The Client is responsible for ensuring a secure environment.

Third-Party Access

The Client must inform the Service Provider of any third parties who will have access to the home during service periods.
All third parties must be made aware of the Service Provider’s presence and the services being rendered.

Emergency Procedure

In the event of an emergency, the Service Provider will first attempt to contact the Client or the designated emergency contact.
If the Client or emergency contact is unreachable, the Service Provider is authorized to seek necessary veterinary care.
All associated costs are the responsibility of the Client unless directly caused by the Service Provider’s gross negligence.

Liability and Indemnification

The Service Provider shall not be held liable for:

Injuries or illnesses sustained by the pet(s) that are not a direct result of the Service Provider’s negligence or misconduct.

Property damage or injuries caused by the pet(s).

Loss, escape, or injury resulting from circumstances beyond the Service Provider’s control (e.g., faulty property conditions).

The Client agrees to indemnify and hold harmless the Service Provider, its employees, and agents from any claims, damages, expenses, or liabilities, including attorney’s fees, arising from:

The pet(s)’ behavior, including bites, injuries, or property damage.

The Client’s failure to provide accurate or complete information regarding the pet(s) or home environment.

Actions by third parties with access to the property during service periods.

This includes, but is not limited to, bites or injuries inflicted on the Service Provider, its representatives, or any third party during the course of scheduled services.

This indemnification does not waive liability for damages caused by the Service Provider’s gross negligence or intentional misconduct.

Cancellation Policy

Dog Walking, Drop-In Visits, and Treadmill Services

Cancellations made after 5 PM the day prior to the scheduled service will incur a fee equal to 50% of the service cost.

Cancellations made within one (1) hour of the scheduled service will be charged the full service amount.

No rescheduling or credits will be offered for canceled services.

Overnight Pet Sitting Services

A 50% deposit is required at the time of booking.

Cancellations made with three (3) or more days’ notice will incur a $10 cancellation fee.

Cancellations made with less than three (3) days’ notice will forfeit the full deposit, up to a maximum of $75.

Early Returns
If you return home earlier than planned and cancel remaining scheduled services (e.g., multiple walks booked for your return date), a 20% cancellation fee will apply per canceled service. This helps us honor the time reserved by our staff.

Please Note:
We evaluate cancellations on a case-by-case basis, but these policies are in place to support our staff, uphold service quality, and cover administrative costs associated with scheduling and route planning.

Holiday Surcharge Policy

An additional fee applies for services scheduled on major holidays. The list of recognized holidays is available on our website.

Holiday surcharge amounts:

Daily visits: +$5

Overnight stays: +$20

Treadmill sessions: +$10

These surcharges ensure appropriate staffing and fair compensation for team members during peak periods.

General Terms

The Client is responsible for providing accurate and up-to-date information about their pet(s)’ health history and behavior through their client profile, which is incorporated as part of this Agreement.

Unless modified in writing and issued by High Speed Paws LLC.

If a lockbox provided by the Service Provider is not returned within seven (7) days of service termination, a $15 replacement fee will be charged.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
The parties agree to negotiate in good faith to replace any invalid provision with a valid one that reflects the original intent of the Agreement.

Acknowledgment

By creating an account and scheduling services through our system, the Client confirms they have read, understood, and agreed to all terms outlined in this Agreement. This Agreement is available for review at any time in the client’s profile and is subject to periodic updates.